Know Your Rights! You are not obligated to go with the auto body shop your insurance company refers! You have the right to choose where you get your vehicle repaired.

Insurance companies may suggest specific auto repair shops, however, you do have the right to choose where to have your vehicle repaired. It’s in your best interest to have your Toyota, Scion or Lexus repaired using Genuine Parts at a Certified Collision Centre, or one recommended by your dealer. After all, no one knows your vehicle better than the people who built it.

• Insurance companies have a vested interest in referring you to one of their vendors because it cuts their administrative work in half.
• They also receive special rates for customer’s going to a referred auto body shop.
• It is untrue that the insurance company can refuse your claim if you don’t go with a preferred vendor
• The auto body repair industry has had a bad reputation for many years for shady practices.